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Frequently Asked Questions

Quick answers about the Publicus platform. For step-by-step guides, see the help articles.

Cards for the first FAQ categories: Account Setup, Platform Overview, Portal Coverage, Daily Recommendations.

Account Setup

  • How do I log in for the first time?
    1. Check your invitation email for your username and temporary password.
    2. Visit os.publicus.ai.
    3. Enter your credentials, then set a new permanent password when prompted.

Platform Overview

  • What is Publicus and what does it include?

    Publicus is an AI-powered platform that simplifies government procurement for contractors. It focuses on discovering relevant opportunities and enabling quick initial qualification through one-click feedback and a visual pipeline.

Portal Coverage

  • Which portals do you currently cover?

    Publicus pulls procurement opportunities from hundreds of Canadian government sources: federal, provincial, territorial, and municipal. Those sources carry the open tenders and contract awards across Canada that Publicus tracks. If a source you use is missing, ask us and we can add it.

    Coverage across Canada:

    Federal

    • Official Government of Canada procurement

    Provincial and territorial

    • British Columbia
    • Alberta
    • Saskatchewan
    • Manitoba
    • Ontario
    • Quebec
    • New Brunswick
    • Nova Scotia
    • Yukon
    • Nunavut

    Additional public sector

    • Federal crown corporations, including defence infrastructure
    • Regional transit authorities
    • Municipal procurement

    Broader coverage

    • We also aggregate opportunities across leading private and public sector procurement platforms, along with municipal and broader public sector (MASH) entities, for consolidated coverage across Canada.
  • How often does Publicus scan for new opportunities?

    Publicus scans federal government procurement sources every hour. Additional sources are added to the hourly scan schedule as they come online.

  • How do I request a new portal be added?

    Contact support@publicus.ai or use the in-app chat to submit portal requests. We prioritize based on demand and feasibility.

Daily Recommendations

  • What is the daily recommended opportunities list?

    Every morning you'll see up to 10 new opportunities matched to your profile. You can mark each as "interested," "not interested," "save," or view details. Your feedback trains the AI to improve future matches.

  • How do I use the opportunity actions?
    • Interested: Moves the bid to your saved pipeline
    • Not Interested: Removes it from your list and trains the AI
    • Save: Adds it to the Kanban board for tracking
    • View: Opens the full details page; click "Back to Dashboard" to return
  • How is my progress tracked?

    A counter at the top shows how many of the daily recommendations you've reviewed (for example, "3 / 10 reviewed today"). Once complete, you'll see "All recommendations reviewed for today!" and a list of reviewed items below.

Managing Opportunities

  • How do I manage saved opportunities?

    Go to the "Saved" tab in the left sidebar to open your Kanban board. Drag and drop cards between columns (Saved, In Review, Qualified, Proposal Writing, Submitted) to update their status.

  • Can I search for opportunities outside my daily recommendations?

    Yes. Use the Search tab in the sidebar to run semantic searches across all covered portals at any time.

  • How can I save or manage specific searches?

    Run a search in the Search tab, then click Save (next to Export, just below the search bar). Your saved searches appear in the Saved Searches drop-down at the top of the Search screen, where you can open, edit, download, or delete them. See the Saved Searches Overview guide for the full walkthrough.

    Automatic saved-search email alerts are currently paused. You can save and reopen searches, but should not rely on automatic email delivery. Contact support to confirm availability for your workspace.

  • Can I export opportunity data?

    Yes. In the Search tab you can use the Export button (next to Save) to download results, and each saved search has a download control. Broader export options are on our roadmap.

  • Can I collaborate with teammates on saved opportunities?

    Team collaboration features are coming soon. In the meantime, you can share card links or screenshots manually with your colleagues.

Settings & Customization

  • Can I customize my notification settings?

    Automatic saved-search email alerts are currently paused. You can save and reopen searches, but should not rely on automatic email delivery. Contact support to confirm availability for your workspace.

  • How do I update my profile information?

    Click your name or avatar in the bottom-left corner, then select Profile. From there you can edit personal details, preferred categories, semantic description, and bio, and change your password or enable two-factor authentication under Security.

Mobile & Integrations

  • Is there a mobile app for Publicus?

    Not yet. You can access Publicus through a mobile web browser at os.publicus.ai.

  • Can I integrate Publicus with my CRM today?

    CRM integrations are planned but not yet available. Watch for updates under Settings, in the Integrations section.

Support & Feedback

  • What should I do if I encounter an issue or need help?
    • Use the in-app chat widget in the bottom-right corner for real-time support
    • Browse the help articles for detailed guidance
    • Email our support team at support@publicus.ai for any unresolved questions
  • How do I provide feedback or suggest features?

    Use the in-app chat widget or email support@publicus.ai. We value your input highly.

Roadmap

  • What features are coming soon?
    • Custom notification schedules and in-app/mobile push alerts
    • CRM and integration options
    • Proposal generation assistance
    • More pipeline stages (Won/Lost) and advanced settings

Still have a question? Use the in-app chat or email support@publicus.ai.

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